Payment and Refund Policy

We endeavor to offer as many languages to as many people as we can. We, however, need payment before we can enroll students in a course or match someone with a tutor.  

Payment

  • Application fee and tuition payment must be received by CLP before Basic Tutoring/Skill Intensive Workshops (SIW) or participation in a non-credit CLP class can begin.
  • The application fee is non-refundable unless CLP cancels the course or cannot make the match, and then we will refund 100% of all funds.
  • Application fee waiver ($50) may be applied to Basic Tutoring tuition for students continuing in the same language after 10 hours have been previously purchased.

Non-Credit CLP Courses

  • Occasionally, space permitting, CLP can accommodate non-credit students in classes. Non-credit seats will only be offered if less than 7 students have enrolled in a concurrent credit class. Payment must be completed to begin class.  
  • Should a CLP class be cancelled for under enrollment, CLP will issue a 100% refund of tuition and application fee to non-credit students.
  • A 50% tuition refund can be requested of critlang@arizona.edu before the second week of classes. No refunds thereafter.  
  • No university credit is awarded for non-credit classes

Tutor Matching

  • Students will be contacted by the Critical Languages Program (CLP) once payment has been received. Students should then allow 2-4 weeks to be matched with their tutor.
  • Once a student is matched with a tutor CLP and receives an introductory email from CLP, the student and tutor will discuss their schedules and complete the schedule agreement provided by CLP. The tutoring schedule will be shared with CLP and entered into a tracking sheet accessible to both the tutor and the student.
  • If a student attempts and fails to finalize a schedule with their tutor within one week following introduction, the student must inform CLP immediately. The student can then be matched with a new tutor or receive a 100% refund of the tuition (application fee is non-refundable).
  • If a student fails to respond to a tutor or CLP within two weeks of the introductory email, the student will lose the tuition and application fee purchased and no refund will be issued.

Tutoring Refunds

  • If a student/group has had one meeting with a tutor (approximately 1 hour or less) and is not satisfied, the student(s) must inform CLP immediately. The student(s) can then be matched with a new tutor or receive a 90% refund of the tuition (application fee is non-refundable).
  • Every attempt will be made to accommodate students’ needs and schedules. In some cases, it may not be possible to match a student or group with a tutor. In such cases, if within five weeks of purchase we cannot make a match, the student(s) will be issued a 100% tuition refund and application fee.
  • Students must inform the tutor and CLP immediately of all concerns.
  • Refunds will NOT be issued 12 weeks after purchase date.
  • Missing three tutoring/workshop appointments without proper (24-hour in advance) cancellation will result in a loss of remaining tutoring/workshop hours.
  • Tutoring/workshop hours may not be transferred to other students.

Tutoring Policies

  • Basic Tutoring/SIW students must be at least 18 years of age unless enrolled in a CLP youth program.  
  • CLP tutoring and SIWs can take place on the University of Arizona campus, on Zoom, or off campus, depending on the agreement with the tutor/CLP. 
  • CLP encourages 10 hours of tutoring/workshop time to be completed within approximately 10 weeks. Tutoring sessions may be paused if the student is traveling or has another valid reason that is agreed upon with the tutor/CLP.
  • If a student or group must miss a tutoring/workshop appointment, s/he must cancel with the tutor at least 24 hours before the appointment. Instructor is only required to wait for 15 minutes for the student/s to arrive. If student/s do not arrive after 15 minutes the session is accounted for, if no prior cancellations had been made. 
  • Current CLP credit students are limited to 5 hours of tutoring/workshop time per week.
  • Current CLP credit students may not be tutored by their own teachers during regular class time.
  • Tutoring/workshop students must abide by the UA Code of Conduct.
  • Current UA students interested in language courses will first be referred to the UA teaching department if the requested language is offered for credit in a non-CLP department. 

Learning Materials

While some supplemental language learning materials may be made available to the student, the cost of additional learning books, resources, etc. are not included in CLP fees and must be purchased by the student.  

Questions...

about tutoring, class registration, or refunds can be directed to critlang@arizona.edu.  

The following policies and procedures apply only to CLP non-credit options. For questions about refunds for credit courses, work with the Bursar's Office.  

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Please note that CLP is not responsible for parking violations by students or staff if parked improperly on campus (even at Babcock) or anywhere else for that matter.