The support offered on this page applies to our DVD-ROM line of products:
Intermediate Cantonese
Intermediate Kazakh
Advanced Kazakh
Intermediate Turkish
Beginning Ukrainian
If you are looking for support for any other product, go to CD-ROM Tech Support.
Registered owners of the Critical Languages Series can receive technical support by sending email to brill@u.arizona.edu.
Help Topics:
- When I click on the Record icon in the MaxBrowser, it doesn't record my voice.
- How do I type characters with diacritics for languages such as Cantonese, Portuguese, and Turkish?
- When I try to play a video clip, the video doesn't play properly.
- The automatic installation process isn't working on my computer. What should I do?
- I installed the program, but there isn't a shortcut on my desktop. How do I start up the DVD-ROM?
- (For Intermediate and Advanced Kazakh)
There are squares where there should be Kazakh characters. - I have a Mac. Can I use your software?
When I click on the Record icon in the MaxBrowser, it doesn't record my voice.
Ensure that your sound card and drivers are correctly installed. Verify that your speakers and microphone are properly connected and turned on. Check the MS-Windows Volume control for the microphone. To do this: On the Windows Start menu, click Programs...Accessories...Entertainment...Volume Control. The Volume Control dialog appears. On the Options menu, select Properties. The Properties dialog appears. Select the Recording radio button. In the list of devices, make sure that the microphone check-box is selected. Click OK to close the Properties dialog. In the Recording Control dialog, ensure that the microphone's check-box is selected, and that the volume slider is at least at one-third of the way up. Close the Recording Control. To test, click Start...Programs...Accessories...Entertainment...Sound Recorder.
How do I type characters with diacritics for languages such as Cantonese, Portuguese, and Turkish?
Each language has a specific keyboard mapping. To type characters with diacritics, you first press a prefix key (sometimes called a 'dead key'), then the character to be modified. You can see the keyboard map by clicking on Help...Keyboard on the main menu when doing an exercise that requires keyboard input. For example, in Portuguese to get a 'ç', you first press the prefix key ` (the character usually found on the same key as the tilde), then you press c.
You
can print the key map by:
1: pressing Alt-PrtScrn when the key map is active
2: click on Start...Programs...Accessories...Paint
3: click Edit...Paste, then Print
Click here for keyboard mapping demonstration videos
When I try to play a video clip, the video doesn't play properly.
The Critical Languages Series DVD-ROMs require Windows Media Player 7 or greater. Please try playing one of the videos with Windows Media Player. To do this, right click on the Start button, click Explore, then go to your DVD-ROM drive which is probably D:, then click on the CUR directory, and then the video directory. Double click on one of the 'AVI' files, which should play the file with Windows Media Player. If you are still seeing problems, the problem is probably in your computer's video setup, please see http://support.microsoft.com for possible solutions.
The automatic installation process isn't working on my computer. What should I do?
The setup program should start automatically when you put the DVD-ROM into the DVD-ROM drive. If this doesn't happen, you can also start the setup program by opening the file "setup.exe" in the DVD-ROM folder.
Note that for Windows 2000/XP/Vista, you need to be logged in as a member of the Administrator group to install the software. If you are not logged in as an Administrator, you may see messages such as the ones below:
Ensure that the software is installed using an Administrator account. If you do not have access to the Administrator account for your computer, contact your system administrator.
After the software is installed, you can run the program using any user account.
I installed the program, but there isn't a shortcut on my desktop. How do I start up the DVD-ROM?
If there is no shortcut on your desktop, select Start...Programs...UofA Language Courseware...Critical Languages Series DVD-ROM.
(For Intermediate and Advanced Kazakh)
There are squares where there should
be Kazakh characters.
Please see the "Instructions" section on the main table of contents. It explains that you need to enable support for East Asian Languages from the Windows Control Panel.
I have a Mac. Can I use your software?
Yes, probably. While we do not yet have a Mac version of our products, there are a few ways that you can run Windows programs on a Mac. Note that the options below require a valid copy of Windows, and the system requirements for each product still apply.
- If your Mac has an Intel processor and OS X 10.5, you can use Boot Camp, which lets you install Microsoft Windows and Windows-compatible software.
- Requires a valid installation of Windows 2000, XP, or Vista.
- This option is likely to give the best results running the Critical Languages Series DVDs.
- To switch between Mac OS and Windows, you need to shut down and restart your computer.
- You can also use a Virtual Machine, which will allow you to run Windows programs (including the Critical Languages Series) simultaneously with Mac OS programs.
- Requires a valid installation of Windows 2000, XP, or Vista.
- There are several virtual machine programs available; among them:
- We have had success running the Critical Languages Series DVDs on the following computers:
- Mac Mini, Intel Core 2 Duo, OS X 10.5, VMWare Fusion 2.0, Windows XP
- MacBook, Intel Core 2 Duo, OS X 10.5, VMWare Fusion 2.0, Windows Vista 32-bit
Unfortunately, we cannot guarantee the compatibility of any particular setup.
Also see Using UACALI software with MS-Windows on a Macintosh.
