- Technical Support for DVD-ROMs

The support offered on this page applies to our DVD-ROM line of products:
Intermediate Cantonese
Intermediate Kazakh
Advanced Kazakh
Intermediate Turkish
Beginning Ukrainian

If you are looking for support for any other product, go to CD-ROM Tech Support.

Registered owners of the Critical Languages Series can receive technical support by sending email to brill@u.arizona.edu.

Help Topics:




When I click on the Record icon in the MaxBrowser, it doesn't record my voice.

Ensure that your sound card and drivers are correctly installed. Verify that your speakers and microphone are properly connected and turned on. Check the MS-Windows Volume control for the microphone. To do this: On the Windows Start menu, click Programs...Accessories...Entertainment...Volume Control. The Volume Control dialog appears. On the Options menu, select Properties. The Properties dialog appears. Select the Recording radio button. In the list of devices, make sure that the microphone check-box is selected. Click OK to close the Properties dialog. In the Recording Control dialog, ensure that the microphone's check-box is selected, and that the volume slider is at least at one-third of the way up. Close the Recording Control. To test, click Start...Programs...Accessories...Entertainment...Sound Recorder.



How do I type characters with diacritics for languages such as Cantonese, Portuguese, and Turkish?

Each language has a specific keyboard mapping. To type characters with diacritics, you first press a prefix key (sometimes called a 'dead key'), then the character to be modified. You can see the keyboard map by clicking on Help...Keyboard on the main menu when doing an exercise that requires keyboard input. For example, in Portuguese to get a 'ç', you first press the prefix key ` (the character usually found on the same key as the tilde), then you press c.

You can print the key map by:
1: pressing Alt-PrtScrn when the key map is active
2: click on Start...Programs...Accessories...Paint
3: click Edit...Paste, then Print

Click here for keyboard mapping demonstration videos



When I try to play a video clip, the video doesn't play properly.

The Critical Languages Series DVD-ROMs require Windows Media Player 7 or greater.  Please try playing one of the videos with Windows Media Player.  To do this, right click on the Start button, click Explore, then go to your DVD-ROM drive which is probably D:, then click on the CUR directory, and then the video directory. Double click on one of the 'AVI' files, which should play the file with Windows Media Player.  If you are still seeing problems, the problem is probably in your computer's video setup, please see http://support.microsoft.com for possible solutions.



The automatic installation process isn't working on my computer. What should I do?

The setup program should start automatically when you put the DVD-ROM into the DVD-ROM drive. If this doesn't happen, you can also start the setup program by opening the file "setup.exe" in the DVD-ROM folder.

Note that for Windows 2000/XP/Vista, you need to be logged in as a member of the Administrator group to install the software, but you don't have to be one in order to use it thereafter.



I installed the program, but there isn't a shortcut on my desktop. How do I start up the DVD-ROM?

If there is no shortcut on your desktop, select Start...Programs...UofA Language Courseware...Critical Languages Series DVD-ROM.



(For Intermediate and Advanced Kazakh)
There are squares where there should be Kazakh characters.

Please see the "Instructions" section on the main table of contents. It explains that you need to enable support for East Asian Languages from the Windows Control Panel.